FAQ

How to obtain a service connection?

You can obtain a service connection by submitting the duly filled application form to the respective Customer Service Centre along with other supportive documents. The application form and the information about the supporting Documents could be collected from the Branch office or from a Customer Service Centre in your area which will be issued free of charge. Once you submit the Documents you will receive a reference number and please do retain this number for further references. You can also download the application form from our website. Once you hand over the complete set of application, estimate for the work will be given within 14 working days. After making necessary payment the service connection could be obtained within 14 working days subjected to No third party objections.

 

How to make your bill payments?

LECO Electricity consumers can make their payments at the Banks and at Cargill’s Food Cities without any additional charge as described in the overleaf of the monthly Electricity Bill. Payments of Bills also can be done by cash or cheque at any Branch Office. Further, facilities are available to use HSBC or AMEX credit cards to settle your bills at Branch Office only. In addition, through our website you can make bill payments

 

What should your action be, if you receive a Notice of Disconnection with the current Bill?

Check whether the last payment was done prior to the printing of the bill that is shown in the bill itself and checks the payment. If anymore payments have been made subsequently please do check with the relevant Branch Office.

(i) If no payment was done after the date of the last payment, make arrangements to pay at least the Amount given in the Notice.

(ii) If you intend to make the payment on the last day (i.e. on the 10th day of the notice) do the payment to the relevant Branch Office only to avoid disconnection as payments made to any other place other than the relevant Branch Office will take 24 hours to update.

 

How to complain about an outage / Breakdown on service?

You can contact

  1. The relevant Customer Services Centre in your area or Distribution Control Centre by using the telephone numbers shown in the overleaf of the Monthly Electricity Bill.
  2. The 24 hour Call Centre by dialing 1910.

 

How to register for the LECO short messaging service? (SMS)

Send a SMS to 0714643643 as reg (space) and the 10 digit LECO account number. Once you send a SMS, you will receive a confirmation SMS saying that you have been registered for the LECO SMS service. more info here

 

How to relocate your meter and service wire?

Make a written request to the relevant Customer Service Centre and our service personal will inspect and give you an estimate for the work involvement. Once the payment is made the relocation will be done within 14 working days, by the Customer Service Personal.   Please do not allow unauthorized persons to do any changes to the meter, equipment and other LECO assets at your premises. Such work should only be done by the LECO or an authorized contractor. Further, payments can only be done at a LECO Branch Office or at an authorized agent.   At the time of payment, an official receipt is issued by LECO and please ensures that you receive the receipt indicating the correct amount you paid and retain it for further reference.

 

How to get the name changed in the Electricity Account?

If the Ownership / Occupancy has changed in the premises the name has to be changed as appropriate. Application forms for this purpose can be obtained from the Branch Office or from the Customer Service Centre in your area. Further you can also download this form from our website.